About this Campaign: This email campaign is a great way to boost your fundraising right at the end of the election. Copy the templates, edit the information to fit your cause, then paste the template into your email tool and schedule them to go out. Everything in brackets [ ] […]
Custom Smart Groups
See Custom Groups for static groups See Smart Groups to view FundHero’s premade groups Custom Smart Groups automatically update based on information in FundHero with the criteria you’ve set. To create a custom smart group: Click List Management in the main navigation bar Scroll down to navigate to Manage Groups Click Add Smart Group
Issuing Refunds
To issue a refund you will need to reach out to us at mail@fundhero.io. The initial processing fee (4.9% +$0.30) is non refundable. Once the refund has been made, on the payout report you will see the refunded donation field marked as true.
Editing Donation Pages
FundHero allows users on the professional account to create multiple donation pages. Basic and Premium users can only create one. The process of editing and creating donation pages looks the exact same. To edit a page: Click Donation Pages Select the page you would like to edit Click Edit Page Features […]
Donation Page Dashboard
Each donation page will have its own dashboard. This dashboard will help you view the success of each donation page. The dashboard looks similar to the main account dashboard and will show you: Total donation amount Total number of donations A graph Recent donations
Pausing a Donation Page
Your event is over, your’re on a blackout fundraising period, or you’re just done with your donation page. To pause your donation page: Click on Donation Pages Select the Options Icon next to the page you would like to pause Select Pause Donation Page Donors who try to make a donation will receive […]
Create or Edit a Template
You can use the Templates page to create and edit templates used for emails. These templates appear under the contacts page and can be sent as one-to-one emails. Click Templates in the main navigation bar Click New Template or click the template you would like to edit You can now: Add Template Title […]
Change Your Team Email
Your team email is the email that receives all donor alert emails and sends the automated receipt emails. If you are looking to change the email address that sends emails via the contacts page, visit this article. Currently only one email can receive donor alerts To change this email Click […]
How does FundHero’s search work?
FundHero allows you to search contacts in two places. The Contacts Page and on the Main Navigation Bar. The search pulls up contacts when the characters input match: First Name Last Name Email Organization Phone Number FundHero is currently working on Custom Smart Groups. These will allow you to filter […]
How to Edit Stripe (Bank Account) Information
FundHero partners with Stripe for secure credit card processing. Due to their security, there are some issues that need to be resolved with Stripe and not FundHero. Your deposits are all handled by Stripe, if you would like to change the account your deposits are made to or the organization […]