Custom Messaging

There are two post donation communication methods.

  1. Thank you Page
  2. Receipt Email

Thank you Page

Once a donor completes their payment they receive a confirmation popup screen to notify them that their donation has been completed.

You have the option to add some custom messaging and html styling to help personalize each donation confirmation – below is an example of the standard preset notification. The heading is taken from your donation page title, in the example below, “FundHero” is the donation page title that was then used for this confirmation.

I can then add my own custom messaging with some html to add a little bit more styling.

You can now see the custom messaging and how it appears on the thank you page.

Receipt Email

To view your receipt email click the options button in the bottom right corner. There you can send yourself a sample email. This will be sent to the email you signed up with (can be edited on settings page).

Each time a donor makes a donation they will receive an automated receipt email. You have the option to add some custom messaging and html styling to help personalize each email.

This is what this custom message looks like from the FundHero Account side under the “Donation Page” tab.

This next photo is an example of the receipt issued through Stripe (FundHero’s credit card processor) this page is found by clicking the link in the email that says “You can view your receipt here”. In the example below a refund was issued to the donor.

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